Frequently Asked Questions

Find answers to common questions about our treatments, clinical process, and physician-led programs.

General

What is Fountain Health, and how is it different from traditional healthcare or telehealth?

Fountain Health is a multidisciplinary medical practice based in New York City that brings mental health, hormonal health, weight and metabolic care, sexual health, nutrition, fitness, cognitive health, and longevity-focused care into one coordinated model. Unlike traditional care, where patients are often sent to multiple specialists who work separately, Fountain is designed around one team working from the same clinical picture. Depending on your needs, care may involve physicians, mental health clinicians, nutrition support, fitness guidance, laboratory testing, body composition, and other relevant assessments. Fountain also combines an in-person NYC medical practice with telehealth and prescription treatments, including compounded medications when appropriate. The goal is to make comprehensive care easier to access while keeping it coordinated, medically supervised, and personalized over time.

What types of care does Fountain Health provide?

Fountain Health provides care across mental health, IV ketamine, hormonal health, weight and metabolic health, sleep, nutrition and fitness, and longevity. Depending on your needs, your care may involve psychiatry, psychology, medical evaluation, medication management, laboratory testing, nutrition support, or performance-focused care. What makes the model different is that these areas are not treated as completely separate problems. Sleep can affect mood and cognition; hormones can influence energy and sexual health; metabolic health and nutrition can affect both physical and mental performance. When more than one area is relevant, Fountain’s specialists can work together around the same goals and clinical picture so that care is coordinated rather than fragmented.

Does Fountain offer both in-person and virtual care?

Yes. Fountain is a New York City medical practice with a physical clinic, and we also provide telehealth care to eligible patients in the states where our clinicians are licensed. That means you can access Fountain in the way that best fits your care. Services that require in-person evaluation or treatment are provided at our NYC clinic, while many consultations, follow-up visits, and prescription treatments, including compounded medications, can be managed virtually when appropriate. What makes Fountain different is that virtual care is still connected to the same multidisciplinary clinical team and broader treatment model. Whether you see us in person or through telehealth, the goal is the same: understand the full picture, choose the right treatment, and coordinate your care over time.

How is treatment personalized?

Your care starts with understanding your symptoms, medical history, previous treatments, goals, lifestyle, and other factors that may be affecting how you feel and function. Depending on your needs, your team may also use laboratory testing, validated assessments, wearable data, or other diagnostics. From there, we build an evolving care plan around what is most relevant to you. As your symptoms, biomarkers, goals, and response change, your treatment can change with you rather than staying fixed around a one-size-fits-all protocol.

How am I supported throughout treatment?

Care does not stop after the initial appointment. Your team follows how you are responding, reviews relevant results, helps address side effects or obstacles, and adjusts treatment when needed. Depending on your care plan, this may include follow-up visits, repeat testing or assessments, communication with your care team, and collaboration between Fountain specialists to make sure your care stays coordinated over time.

Will my different Fountain providers work together?

Yes. Your Fountain providers can work from a shared understanding of your health so that different parts of your care are not managed in isolation. For example, anxiety may overlap with poor sleep, hormonal changes, nutrition, or metabolic health. When multiple specialists are involved, they can coordinate their perspectives and recommendations into a more unified treatment plan.

Do I need a referral to become a patient?

No. You can contact Fountain directly, and our team can help determine the right place to start based on your concerns and goals. If you already have a psychiatrist, therapist, primary care physician, or another specialist, Fountain can also collaborate with them, with your permission, to help keep your care coordinated.

How much does treatment cost?

Cost varies depending on the type of care, the specialists involved, and whether testing, medications, or additional services are recommended. Before you begin, our team will explain the expected costs and what is included so you can understand the financial commitment upfront and make an informed decision about your care.

Does Fountain accept insurance or provide reimbursement documentation?

Fountain is an out-of-network practice, but our team is here to help make the reimbursement process as easy as possible. For eligible services, we can prepare and submit a superbill on your behalf and help guide you through the steps with your insurance company. Reimbursement depends on your individual out-of-network benefits, deductible, and plan rules, but we will help with the documentation and process so you are not navigating it alone.

Which states does Fountain Health service through telehealth?

New York, New Jersey, Connecticut, Pennsylvania, Florida, California, and Texas

What pharmacies do we partner with?

Town & Country Compounding Pharmacy, 535 East Crescent Ave, Ramsey, NJ 07446. Call or Text: (201) 447-2020 | Toll-Free: (800) 850-2101

Are compounded medications FDA-approved?

Compounded medications are not FDA-approved finished drug products. They are prepared by licensed compounding pharmacies based on a prescription when a particular formulation, dose, or delivery method is clinically appropriate for an individual patient. At Fountain, the decision to use a compounded medication begins with a clinician evaluating whether the treatment is appropriate for you. We also carefully select our pharmacy partners and review their quality standards, testing, and documentation as part of our clinical process. The goal is not simply to offer compounded medications, but to use them thoughtfully when they fit the patient's broader treatment plan.

Clinically reviewed by

Last reviewed: October 2026

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